Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, phone number, and email address when you submit an enquiry or request a callback.
• Property information — your address or property details when requesting a quote or booking a service.
• Communication records — correspondence and notes relating to your project.
• Usage data — anonymised technical information about how you interact with our website (e.g. pages visited, browser type), collected via cookies and similar technologies.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes for electrical services.
• Schedule and carry out work at your property.
• Issue invoices, certificates, and completion reports.
• Comply with legal obligations, including NICEIC registration and Building Regulations notification requirements.
• Improve the performance and usability of our website.
• Send service-related communications (e.g. appointment confirmations, follow-up safety reminders).

Our lawful bases for processing under UK GDPR are: contract performance (to deliver services you have requested), legitimate interests (to operate and improve our business), and legal obligation (regulatory compliance).

3. Data Sharing

We do not sell or rent your personal data. We may share it with:

• NICEIC / regulatory bodies — to register completed notifiable electrical work as required by Part P of the Building Regulations.
• Trusted subcontractors — where specialist trades are required, under strict confidentiality agreements.
• IT and hosting providers — who process data on our behalf and are bound by appropriate data processing agreements.
• Professional advisers — such as accountants or insurers, where necessary.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. Typically, project and financial records are held for a minimum of six years in accordance with HMRC guidelines. Website enquiry data not resulting in a booking is deleted after 12 months.

5. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Strictly necessary cookies are used without consent; analytics cookies require your explicit consent. You can manage or disable cookies through your browser settings at any time.

6. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no compelling reason for us to continue processing it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details in Section 8. We will respond within one calendar month.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, disclosure, or destruction. However, no transmission of data over the internet is guaranteed to be completely secure.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the most recent changes were made. We encourage you to review this page periodically.